If it’s not right, we fix it.

Change of mind — 30 days

Return any unopened, unused product in its original packaging within 30 days of delivery for a refund or exchange. For safety reasons we can’t accept opened chemicals back. Return courier costs for change-of-mind returns are for your account.

Damaged, faulty or wrong items

If something arrives damaged, leaking, faulty or isn’t what you ordered, WhatsApp us a photo within 7 days of delivery. We’ll collect it at our cost and replace it or refund you in full, including delivery.

Ozone generators and devices

Devices are covered by the Consumer Protection Act’s six-month warranty against defects in materials and workmanship. Damage from misuse, water or opening the unit isn’t covered.

How refunds are paid

Refunds go back to the original payment method — card refunds through PayFast or Yoco, EFT refunds to your bank account — within 7 working days of us receiving the return.

Start a return

WhatsApp 082 000 0000 or email orders@powerhousecs.co.za with your PH- order number.